Returns/Exchange Policy
- You can return your purchase for up to 45 days from the date of your purchase. We will not accept returns after this time period.
- Returned products must be in the condition you received them and in the original box and/or packaging.
- The customer will pay for return shipping fees.
- Shipping fees from the original purchase are non-refundable.
Returns/Exchanges Inspection
After your return/exchange request is received and approved, we will ask you to ship the product to us. Please select the lowest-cost shipment method with tracking.
- The customer must provide shipment tracking details for the mail back with an image of the shipping receipt
- Once your return/exchange is received, we will inspect the products within 3 business days of receipt.
- When your return is approved, a refund (minus shipping) will be applied in the form of store credit within 7 business days.
- If there are any questions regarding your return, our customer support team will reach out to you for a follow-up.
If You Received the Wrong Product
Contact us at support@rcawd.com and send us an image of the item and its packaging. We will do our best to get the right product to you as soon as possible.
Factory Defects
We believe everyone should receive their products in perfect condition. If you think that the product is defective, you may request an exchange under the RCAWD Warranty.
Start a Return or Exchange
To start a return or exchange, please email us at ssupport@rcawd.com with the following information:
- Name
- Email
- Order number
- Items for return
- Photos of the item to show the product condition in the original packaging
